Refund policy

We have a 28-day return policy, which means you have 28 days from the day of receiving your goods to return them.

Please inspect your goods upon receipt and contact us immediately if an item is defective, damaged or if you have received the wrong goods. Our customer service team will ask you to provide a photographic image of the defective goods. 

Returns Process

Damaged or faulty products

If your products arrive damaged or faulty the cost of returning any products are fully covered by The Big Little Duvet Company and a pre paid Returns Label will be emailed to you. If you do not have a printer, we can arrange to post a Return label to you. 

To start a return, you must first email us at hello@biglittleduvet.com. 

Non faulty products

If you change your mind about the products you purchased then your item/s must be returned in the same condition as you received them, unworn, unused, unmarked and unwashed and in the original packaging.  The cost of returning these goods is to be covered by the customer who is responsible for buying and arranging their own postage, including any taxes and import duties where the goods are being returned from any country outside the UK.

You’ll also need the receipt or proof of purchase. (copy of order confirmation with order number) This does not affect your statutory consumer rights. 

Refunds

We will notify you once we’ve received and inspected your returned items and let you know if the refund is approved or not. If approved, you’ll be refunded on your original payment method within 2 days.  

Please remember it can take some time for your bank or credit card company to process and post the refund for the value of your goods to your account.

You can always contact us regarding any "Return" questions at hello@biglittleduvet.com